Avista Corporation
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Commonly Asked Questions
Leadership
Guiding Principles
Environmental Policy
Doing Business With Us
Avista Merchant Ancillary Services
Available Energy Generation

Guiding Principles

We are Avista…We improve life’s quality…with energy!

Our Enduring Purpose – Mission Statement
Avista’s purpose is to improve life’s quality by providing energy and energy-related services. We do this by safely and reliably delivering these services at a competitive price and by helping our customers get the most value from their energy dollar, while providing our investors a fair return.

Lasting Principles -- Values
Certain principles and ethical behaviors have stood the test of time and remain deeply rooted in our company. Every aspect of what we do will continue to be aligned with these principles:

Trust - Our word is reliable.
Integrity - Do what is right.
Innovation - We find ways to get things done.
Relationships - We are respectful of all people at all times.
Collaboration - We are at our best when working together.

Positive Outcomes – Vision Statement – what we want to be
Avista’s customer relationships are founded in mutual respect and trust.

The employees of Avista demonstrate mutual faith, trust, commitment and confidence in who we are, what we do and what Avista stands for.

Avista operates from a position of financial strength on all fronts, providing consistent and reasonable investment returns.

Avista is a valued and trusted corporate neighbor, integral to the fabric of the communities we serve and a contributor in mutually beneficial ways.



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